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FAQS

Can I change/modify my shipping address/sizes?

We can help you modify your order BEFORE shipment. Once your package shipped, we will not be able to change anything.
Please kindly contact our serviceman via email address:



We will try our best to serve you well.

 


Can I cancel my order?

Yes, you can. There are two types of order cancellation:
1.  We can help you cancel the order BEFORE shipment.
2.  Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics. If the parcel refused by customers, we can only refund the item fee. Shipping fee CANNOT be refunded for we have paid the shipping fee for the parcel. For example, if your order amount is 50 dollars and the shipping fee is 15 dollars, we will refund you 50-15=35 dollars after we get the returned parcels. 


Why I didn’t get an email about my order being shipped?

After placing your order, we may need 3-5 business days to prepare. This is our processing time to make sure that your order is accurate, which isn’t included in shipping time.
We will inform you with an email after shipment or if there is any delay.
If you can't find an email fifteen days after you placed the order, please contact our Customer Care Team with email


Do you restock sold out items?

We may restock some sold out items any time in the next two weeks. Items which stay “sold out” for a few weeks is likely to be removed from our online store.

 

Where are your products sent from?

We currently have warehouses in the United States, Europe, and China. Usually, products will be sent as per the principle of proximity. And we will arrange a transfer from the allocation of other warehouses if any items are out of stock.